Welcome to XSTO Support
We're here for you
FAQ
Q1: What are the most popular models that customers buy?
XSTO: ZW7170G and ZW4250 are our best selling models.
Q2: What is the difference between ZW7170E and ZW7170G？
XSTO: The main difference is ZW7170G has an automatic brake system while ZW7170E doesn’t have one. With a brake system, it will be safer when moving downstairs.
Q3:What are the most popular accessory or delivery that customers buy?
XSTO: These accessories are the most hot sale ones:
Retractable 4th Wheel Attachment, battery, 4 wheel dolly, track, extended toe plate and so on.
Q4:What’s the motor data and battery capacity?
XSTO: It varies for different models, please contact us with the model.
Q5:What if I want a bigger plate, can you make the change?
XSTO: Yes, we can provide you customized service according to your required dimensions.
Q6:What are the size requirements for stairs?
XSTO: Our products are suitable for conventional stairs(Maximum for the height:21cm,Minimum for Width:25cm.), but if your staircase has an unusual size, please email us for special tips.
Q7:Can I load and unload the goods from my truck directly with your trolleys?
XSTO: Yes, sure. All our powered stair climber can be equipped with an aluminum ramp which you can rest against your vehicle, then you can load and unload the goods from the truck directly with your trolleys.
Q1: Is a manned stair climber safe? Will it roll over?
XSTO: The manned stair climber is safe to use and there is no need to worry too much about roll-over situations when using it.
The manned stair climber has been designed with an emphasis on safety, with automatic angle recognition, support for flexible braking and voice interaction, and a triple safety guarantee in its design.
As long as the user follows the operating requirements and uses the manned stair climber correctly, there is no need to worry about rollovers.
Q2: What is the maximum load capacity of a manned stair climber and how much weight can a person use it?
XSTO: The load limit is not identical for different models of manned stair climbers, but can be used safely as long as it is within the load limit, ask the sales person for advice on the specific load limit. To ensure the normal operation of the stair climber and the personal safety of the user, it is not recommended that people whose weight exceeds the upper load limit of the stair climber use it.
Q3:Can the climbing speed of an electric stair climber be adjusted?
XSTO: It is possible. Taking into account the climbing needs of different people, the manned stair climber has a speed adjustment function. The TR140C, for example, has two speed modes: 12 steps/minute and 17 steps/minute, so that users can choose the right speed for their needs, while other models also have a speed adjustment function.
Q4:Can the manned stair climber be used by one person?
XSTO: The requirements of different models of powered stair climbers vary, some models require a manned stair climber, so we advise you to consult your sales person for details.
Q1: Can you custom our motor controller?
XSTO: Our company currently offers a customized service for motor controllers, currently motor controllers are available in single phase, dual phase and four phases, if you have actual requirements, you can consult our sales team for communication about the service.
Q2: Can it used on low speed vehicles and machine tools?
XSTO: Different styles and models of motor controllers are not used in the same way. At present, all of the company’s motion control products include motor controllers suitable for use in low-speed vehicles and machine tools.
Q3:Why are some products so much cheaper online?
XSTO: Motor controller is a special product that affects the price of motor controller more factors, such as power level, communication methods, R & D debugging, different products vary greatly in function and accuracy, R & D production costs are also high and low, which is also the reason for the large price difference between different brands of motor controller on the market. It should be noted that the high quality standard of motion control products R & D costs are not low, XSTO has a mature R & D team and independent core technology, product quality is naturally trustworthy.
Q4:Is the quality of the motor controller reliable? Are they prone to failure?
XSTO: The company’s motor controllers are developed by the core technical team, after repeated experimental testing, strict production testing and made products, stable performance, our company also has a perfect after-sales service, no need to worry too much about failure and other issues.
Q1: What are the most popular models that customers buy?
XSTO: ZW7170G and ZW4250 are our best selling models.
Q2: What is the difference between ZW7170E and ZW7170G？
XSTO: The main difference is ZW7170G has an automatic brake system while ZW7170E doesn’t have one. With a brake system, it will be safer when moving downstairs.
Q3:What are the most popular accessory or delivery that customers buy?
XSTO: These accessories are the most hot sale ones:
Retractable 4th Wheel Attachment, battery, 4 wheel dolly, track, extended toe plate and so on.
Q4:What’s the motor data and battery capacity?
XSTO: It varies for different models, please contact us with the model.
Q5:What if I want a bigger plate, can you make the change?
XSTO: Yes, we can provide you customized service according to your required dimensions.
Q6:What are the size requirements for stairs?
XSTO: Our products are suitable for conventional stairs(Maximum for the height:21cm,Minimum for Width:25cm.), but if your staircase has an unusual size, please email us for special tips.
Q7:Can I load and unload the goods from my truck directly with your trolleys?
XSTO: Yes, sure. All our powered stair climber can be equipped with an aluminum ramp which you can rest against your vehicle, then you can load and unload the goods from the truck directly with your trolleys.
Q1: Is a manned stair climber safe? Will it roll over?
XSTO: The manned stair climber is safe to use and there is no need to worry too much about roll-over situations when using it.
The manned stair climber has been designed with an emphasis on safety, with automatic angle recognition, support for flexible braking and voice interaction, and a triple safety guarantee in its design.
As long as the user follows the operating requirements and uses the manned stair climber correctly, there is no need to worry about rollovers.
Q2: What is the maximum load capacity of a manned stair climber and how much weight can a person use it?
XSTO: The load limit is not identical for different models of manned stair climbers, but can be used safely as long as it is within the load limit, ask the sales person for advice on the specific load limit. To ensure the normal operation of the stair climber and the personal safety of the user, it is not recommended that people whose weight exceeds the upper load limit of the stair climber use it.
Q3:Can the climbing speed of an electric stair climber be adjusted?
XSTO: It is possible. Taking into account the climbing needs of different people, the manned stair climber has a speed adjustment function. The TR140C, for example, has two speed modes: 12 steps/minute and 17 steps/minute, so that users can choose the right speed for their needs, while other models also have a speed adjustment function.
Q4:Can the manned stair climber be used by one person?
XSTO: The requirements of different models of powered stair climbers vary, some models require a manned stair climber, so we advise you to consult your sales person for details.
Q1: Can you custom our motor controller?
XSTO: Our company currently offers a customized service for motor controllers, currently motor controllers are available in single phase, dual phase and four phases, if you have actual requirements, you can consult our sales team for communication about the service.
Q2: Can it used on low speed vehicles and machine tools?
XSTO: Different styles and models of motor controllers are not used in the same way. At present, all of the company’s motion control products include motor controllers suitable for use in low-speed vehicles and machine tools.
Q3:Why are some products so much cheaper online?
XSTO: Motor controller is a special product that affects the price of motor controller more factors, such as power level, communication methods, R & D debugging, different products vary greatly in function and accuracy, R & D production costs are also high and low, which is also the reason for the large price difference between different brands of motor controller on the market. It should be noted that the high quality standard of motion control products R & D costs are not low, XSTO has a mature R & D team and independent core technology, product quality is naturally trustworthy.
Q4:Is the quality of the motor controller reliable? Are they prone to failure?
XSTO: The company’s motor controllers are developed by the core technical team, after repeated experimental testing, strict production testing and made products, stable performance, our company also has a perfect after-sales service, no need to worry too much about failure and other issues.
Contact Us
Contact Number
+86-760-28207258